What We Provide
Customer Service Training
Leadership is the ability to get extraordinary achievement from ordinary people.
Brain Tracy
In business, challenges can arise at any time, and to be an effective leader you need to be able to respond to those challenges with intelligence, strategy, and expertise. Business success requires agile leaders who can skillfully lead through change, drive performance, and cultivate a people-first culture of engagement and accountability
Customer Service Solution
Our Customer Service Skill Training Program is designed to enhance your customer service staff to represent the company in the best way. Customer experience will be defined by the skill & quality of the support they receive. Our training solution will help from basic to how to manage difficult customers and everything in between, Dealing with a tough customer on daily basis could be the core job but does not have to be a challenging in execution and that is what we train in our programs. Mindset of the employee of every person who is the face of company becomes crucial and for most are not in line with the mission & vision of the organisation and our trainings will bridge the GAP and this will ensure the employees feel good about themselves & in turn deliver the best results expected out of them.
What you will learn
- Dealing with difficult, anxious and rude customers
- Learn art of small talk
- Understand customers personality type to deal in a better way
- Managing customer expectation
- Influence your customer to buy so you don’t have to force
- Grooming – dressing, mindset, case studies to be perceived as an expert and can align to Brand mission
- Get more sales through the power of service and become a magnet for new customers through word of mouth
- Become a confident customer service representative and learn to serve customer better
Additional Information
Who is this training for?
- This training is ideal for employees representing the company
- Helpful for employees who deal with customers- over phone or in person
What is the training duration?
- Most of our programs are for 1-2 days
- Also to harness power of its application we offer 3 months program
